Virtual Mastering Toughing Conversations (VMTC) Pilot Update
Uncategorized

Virtual Mastering Toughing Conversations (VMTC) Pilot Update

Last week, Steve Berns (UVM) course directed our very first VMTC pilot. VitalTalk's VMTC course consists of 3 live Zoom...
Read More
Black Lives Matter
VitalTalk Highlights

Black Lives Matter

We have a responsibility to integrate diversity into all the things we do – from whom we train… to for whom we provide training.
Read More
Communication In the Age of COVID
VitalTalk Highlights

Communication In the Age of COVID

Communication skills are critical under normal circumstances, but now we are faced with constraining situations as a result of the...
Read More
VitalTalk Highlights

VitalTalk Faculty named as AAHPM Fellows

Congratulations to the group of VitalTalk Faculty who were just named to Fellow of the Academy of Hospice and Palliative...
Read More
VitalTalk Highlights

VitalTalk Faculty Named as Emerging Leaders

Recently AAHPM (The American Academy of Hospice and Palliative Medicine) selected a new 2019 class of Emerging Leaders based on...
Read More
Using an “Explore” Statement to Respond to Patient Anger
Video

Using an “Explore” Statement to Respond to Patient Anger

https://vimeo.com/304241374
Read More
Asking permission
Video

Asking permission

https://vimeo.com/281135843 We just got back from Prague--and when we demonstrated asking permission there, our Czech colleagues told us it was...
Read More
What’s missing from NEJM this week
Video

What’s missing from NEJM this week

https://vimeo.com/275071604 The latest issue of NEJM contains a Medical Decision Making case involving a 70 year old woman dying of sepsis and...
Read More
Rapport Savings Account
Video

Rapport Savings Account

https://vimeo.com/271178098/02f0a13d54 Have you moved too quickly to make plans for the next steps after delivering serious news but the family...
Read More
Using Ask-Tell-Ask to Make a Recommendation
Video

Using Ask-Tell-Ask to Make a Recommendation

https://vimeo.com/266155415/021e582bdc How can you approach a patient who is resistant to one of your recommendations? Dr. Lynn O'Neill explains how...
Read More
My talk with Seth
Video

My talk with Seth

https://vimeo.com/258690720 I met Seth Godin last month and asked him if he had advice about communication with a patient as...
Read More
Regulating Your Empathy
Video

Regulating Your Empathy

https://vimeo.com/254056063 When bluff & bluster are the new normal, empathy means more. But you have to know how to regulate...
Read More
What’s a Headline?
Video

What’s a Headline?

https://vimeo.com/243086335 We've talked a lot about missing emotion cues. But giving information can be tricky, in a different way--so we're...
Read More
Approaching Uncertainty
Video

Approaching Uncertainty

https://vimeo.com/231026848 Your patient just had a biopsy. The uncertainty is driving her crazy. What do you do? (Thank you for...
Read More
Learning from an Expert Guru
Video

Learning from an Expert Guru

https://vimeo.com/222576160 Anders Ericcson invented expertise research (think: deliberate practice)--and we've been following his work for years. Malcolm Gladwell mentioned his...
Read More
Learning from Option B
Video

Learning from Option B

https://vimeo.com/219623699 It's time to reboot the way we clinicians think about grief. Sheryl Sandberg talks about her experience here--and it's well...
Read More
A Moment to Calibrate
Video

A Moment to Calibrate

https://vimeo.com/214348921 I don't usually visit cemetaries--they're usually staid and ceremonial. But this one was different. (Special thanks to our VitalTalk...
Read More
When I’m Frustrated
Video

When I’m Frustrated

https://vimeo.com/213207766 When we're frustrated with patients, what to do? What i learned in my training was not just ineffective--it probably...
Read More
Emotions Are Not Things
Video

Emotions Are Not Things

https://vimeo.com/208908877 A body of research shows that emotions aren't what they seem--they're not pre-formed, not consistent between people, and don't...
Read More
Creating Space for a Spiritual Moment
Video

Creating Space for a Spiritual Moment

https://vimeo.com/204409371 When your patient asks you to lead the prayer (& you're not the chaplain), what do you do? Hint: channel someone...
Read More
1 2 3 4