Using Ask-Tell-Ask to Make a Recommendation
Video

Using Ask-Tell-Ask to Make a Recommendation

https://vimeo.com/266155415/021e582bdc How can you approach a patient who is resistant to one of your recommendations? Dr. Lynn O'Neill explains how...
Read More
My talk with Seth
Video

My talk with Seth

https://vimeo.com/258690720 I met Seth Godin last month and asked him if he had advice about communication with a patient as...
Read More
Regulating Your Empathy
Video

Regulating Your Empathy

https://vimeo.com/254056063 When bluff & bluster are the new normal, empathy means more. But you have to know how to regulate...
Read More
What’s a Headline?
Video

What’s a Headline?

https://vimeo.com/243086335 We've talked a lot about missing emotion cues. But giving information can be tricky, in a different way--so we're...
Read More
Approaching Uncertainty
Video

Approaching Uncertainty

https://vimeo.com/231026848 Your patient just had a biopsy. The uncertainty is driving her crazy. What do you do? (Thank you for...
Read More
Learning from an Expert Guru
Video

Learning from an Expert Guru

https://vimeo.com/222576160 Anders Ericcson invented expertise research (think: deliberate practice)--and we've been following his work for years. Malcolm Gladwell mentioned his...
Read More
Learning from Option B
Video

Learning from Option B

https://vimeo.com/219623699 It's time to reboot the way we clinicians think about grief. Sheryl Sandberg talks about her experience here--and it's well...
Read More
A Moment to Calibrate
Video

A Moment to Calibrate

https://vimeo.com/214348921 I don't usually visit cemetaries--they're usually staid and ceremonial. But this one was different. (Special thanks to our VitalTalk...
Read More
When I’m Frustrated
Video

When I’m Frustrated

https://vimeo.com/213207766 When we're frustrated with patients, what to do? What i learned in my training was not just ineffective--it probably...
Read More
Emotions Are Not Things
Video

Emotions Are Not Things

https://vimeo.com/208908877 A body of research shows that emotions aren't what they seem--they're not pre-formed, not consistent between people, and don't...
Read More
Creating Space for a Spiritual Moment
Video

Creating Space for a Spiritual Moment

https://vimeo.com/204409371 When your patient asks you to lead the prayer (& you're not the chaplain), what do you do? Hint: channel someone...
Read More
Resilience in a Time of Disruption
Video

Resilience in a Time of Disruption

A little bit of wisdom from Arianna Huffington, with a VitalTalk spin: if you're perpetually outraged, they win... https://vimeo.com/203203138
Read More
Not Exactly a Goal
Video

Not Exactly a Goal

https://vimeo.com/199708365 Sometimes patients find the notion of a 'goal' daunting. They stammer, get tangential, and don't point you to their...
Read More
What you have in common with Metallica
Video

What you have in common with Metallica

https://vimeo.com/192378031 Whoa, enough with the emotional rollercoaster already! Today, we get granular, in the emotional sense, and learn from Metallica. (Yes, the heavy...
Read More
When patients say “I’m a fighter”
Video

When patients say “I’m a fighter”

https://vimeo.com/188609687 When you hear patients say "I'm a fighter", you might want to shake your head *no*. But you can...
Read More
Adding a new skill
Video

Adding a new skill

https://vimeo.com/186447411 When you're busy at work, how do you add a new skill? Hint: it rhymes with 'bigger'.
Read More
Talking to a colleague
Video

Talking to a colleague

https://vimeo.com/185086460 You can't use the same exact skills to communicate with a patient that you use with a colleague. (Hint:...
Read More
Why values matter
Video

Why values matter

https://vimeo.com/179145269 Today our blog welcomes a special guest! Check out why Taylene wants her clinicians to ask “What’s important to...
Read More
Why label your skills?
Video

Why label your skills?

https://vimeo.com/174242957 Communication can be a little slippery to explain--and we've all described it, unhelpfully, as 'just what I do." Caroline...
Read More
Information toxicity?
Video

Information toxicity?

https://vimeo.com/174161567 Why didn't this trial of informational meetings for families in the ICU improve outcomes? Alex Smith at GeriPal tweeted 'no need for...
Read More