Build your communication superpowers!
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Build your communication superpowers!

https://vimeo.com/171877798 Our new app takes a fresh approach: think of it as a stack of flashcards with handy phrases, sorted...
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Live from Chicago
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Live from Chicago

https://vimeo.com/169634085 A VitalTalk extra from the American Society of Clinical Oncology 2016 meeting in Chicago: two must-read articles--an editorial to...
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When it’s really intense…
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When it’s really intense…

https://vimeo.com/162702038 How can you stay present in a challenging encounter? It's not a matter of forcing yourself--in fact, what helps...
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Family dynamics
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Family dynamics

https://vimeo.com/164432463 Understanding just 3 elements of family functioning can enable you to be much more effective in the setup and...
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When talking to your colleagues
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When talking to your colleagues

https://vimeo.com/162993902 What's different about communication when you're with a colleague? Two tips that will keep you out of trouble. The...
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Beyond Naming
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Beyond Naming

https://vimeo.com/159838379 When you are with a patient whose emotions are running high, acknowledging their emotion by naming it can help...
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Creative tinkering
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Creative tinkering

https://vimeo.com/154660294 Trying for the perfect phrase? Going for perfect sometimes has a paradoxical effect--try tinkering instead! Then, track the effects...
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Hoping for a cure
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Hoping for a cure

https://vimeo.com/156579676 Have you ever asked a patient what they're hoping for, and they reply: "I'm hoping for a cure". When...
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Radical acceptance
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Radical acceptance

https://vimeo.com/154206766 In the process of cultivating prognostic awareness, you'll hear patients (& families) swing from extreme to extreme. What to...
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The pitfall about ‘quiet’
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The pitfall about ‘quiet’

https://vimeo.com/153238570
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Sent from beyond death…
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Sent from beyond death…

https://vimeo.com/151929536 Two notable contributions to the public dialogue about living and dying with a serious illness appeared this week. David...
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Calibrating your emotions in real time
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Calibrating your emotions in real time

https://vimeo.com/148946421 We all have emotions while we're with patients—and we all need calibration so that we can distinguish whether we...
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Balancing your agenda with your patient’s
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Balancing your agenda with your patient’s

https://vimeo.com/145173080 Do you ever walk in with your agenda but find your patient's head is somewhere else? Try this principle...
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Fast & Slow Thinking
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Fast & Slow Thinking

https://vimeo.com/142914851 When you’re in the middle of a conversation, your ability to switch between fast and slow thinking can make...
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Talking Maps
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Talking Maps

https://vimeo.com/140966988 When we're in a conversation, we organize individual skills into sequences that we call 'talking maps'--these maps help you...
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The wisdom of our emotions
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The wisdom of our emotions

John was waiting in the exam room for me. I was standing outside the door, not wanting to go inside....
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The affect you create
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The affect you create

https://vimeo.com/139239734 The environment that happens around a patient-clinician encounter is not just about the patient's emotion--it's about yours too...
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The surprising power of ‘and’
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The surprising power of ‘and’

https://vimeo.com/136844692 I just worked with a fantastic group of Palliative Medicine physicians in Sydney, and have a couple of tips...
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When you’re thinking too far ahead
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When you’re thinking too far ahead

https://vimeo.com/137880060 We all fall into the trap of thinking -- and then talking -- too many steps ahead of our...
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Controlling multi-tasking: getting grounded
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Controlling multi-tasking: getting grounded

https://vimeo.com/134880481 Have you had a moment when multi-tasking or noticing your computer took you away from a conversation, especially during...
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