https://vimeo.com/145173080 Do you ever walk in with your agenda but find your patient's head is somewhere else? Try this principle...

https://vimeo.com/142914851 When you’re in the middle of a conversation, your ability to switch between fast and slow thinking can make...

https://vimeo.com/140966988 When we're in a conversation, we organize individual skills into sequences that we call 'talking maps'--these maps help you...

John was waiting in the exam room for me. I was standing outside the door, not wanting to go inside....

https://vimeo.com/139239734 The environment that happens around a patient-clinician encounter is not just about the patient's emotion--it's about yours too...

https://vimeo.com/136844692 I just worked with a fantastic group of Palliative Medicine physicians in Sydney, and have a couple of tips...

https://vimeo.com/137880060 We all fall into the trap of thinking -- and then talking -- too many steps ahead of our...

https://vimeo.com/134880481 Have you had a moment when multi-tasking or noticing your computer took you away from a conversation, especially during...

https://vimeo.com/132878202 We've been talking about how emotions influence communication for years. But Pixar's nifty visualizations pump some new life into...

https://vimeo.com/127750373 Finding a community and colleagues who can support clinicians in improving communications skills is essential.   We can do...

https://vimeo.com/125679592 In doing goals of care conversations, one of the most common pitfalls we see is when clinicians try to...

On the cancer clinic waiting room: “It’s a very liminal place”- Greta Austin The perspective of a family member: surprise,...

The new graphic medicine story in the Annals of Internal Medicine, “Betty P," left us feeling dismayed. Great graphic style, yes....

https://vimeo.com/122568404

Uh, no. While it is possible to do a study that associates physician optimism with 'compassion' scores, if you relax the definition of compassion to...

https://vimeo.com/121928791 You don't have to be a genius every time you open your mouth. In fact, that aspiration might work...

https://vimeo.com/121306505 We've developed a handy talking map for clinicians who need to conduct a goals of care conversation located late...

https://vimeo.com/120250667 Our Faculty Development course is a unique learning experience for clinicians who want to teach communication. You'll be immersed...

https://vimeo.com/116909086 A thoughtful question came our way: what to do when i'm in family conference with another physician?