https://vimeo.com/162993902 What's different about communication when you're with a colleague? Two tips that will keep you out of trouble. The...

https://vimeo.com/159838379 When you are with a patient whose emotions are running high, acknowledging their emotion by naming it can help...

https://vimeo.com/154660294 Trying for the perfect phrase? Going for perfect sometimes has a paradoxical effect--try tinkering instead! Then, track the effects...

https://vimeo.com/156579676 Have you ever asked a patient what they're hoping for, and they reply: "I'm hoping for a cure". When...

https://vimeo.com/154206766 In the process of cultivating prognostic awareness, you'll hear patients (& families) swing from extreme to extreme. What to...

https://vimeo.com/153238570

https://vimeo.com/151929536 Two notable contributions to the public dialogue about living and dying with a serious illness appeared this week. David...

https://vimeo.com/148946421 We all have emotions while we're with patients—and we all need calibration so that we can distinguish whether we...

https://vimeo.com/145173080 Do you ever walk in with your agenda but find your patient's head is somewhere else? Try this principle...

https://vimeo.com/142914851 When you’re in the middle of a conversation, your ability to switch between fast and slow thinking can make...

https://vimeo.com/140966988 When we're in a conversation, we organize individual skills into sequences that we call 'talking maps'--these maps help you...

John was waiting in the exam room for me. I was standing outside the door, not wanting to go inside....

https://vimeo.com/139239734 The environment that happens around a patient-clinician encounter is not just about the patient's emotion--it's about yours too...

https://vimeo.com/136844692 I just worked with a fantastic group of Palliative Medicine physicians in Sydney, and have a couple of tips...

https://vimeo.com/137880060 We all fall into the trap of thinking -- and then talking -- too many steps ahead of our...

https://vimeo.com/134880481 Have you had a moment when multi-tasking or noticing your computer took you away from a conversation, especially during...

https://vimeo.com/132878202 We've been talking about how emotions influence communication for years. But Pixar's nifty visualizations pump some new life into...

https://vimeo.com/127750373 Finding a community and colleagues who can support clinicians in improving communications skills is essential.   We can do...

https://vimeo.com/125679592 In doing goals of care conversations, one of the most common pitfalls we see is when clinicians try to...

On the cancer clinic waiting room: “It’s a very liminal place”- Greta Austin The perspective of a family member: surprise,...