Core techniques and tools:
Disclose Serious News5 Videos
When giving difficult news, less is more.
Address Goals of Care10 Videos
Smoothing discussions about prognosis and treatment.
Conduct a Family Conference2 Videos
How to build relationships with family and promote patient-centered care.
On-Demand Webinars3 Videos
Apply key communication skills in patient encounters, especially in the time of COVID.
More communication tools:
How you start a conversation makes a difference.
Track & Respond to Emotion
Things to remember when your patient is emotional.
Offer Prognostic Information
How to balance hope and realism.
Conflicts are inevitable. Here’s how to handle them.
Bear Witness to the End
Helping patients find acceptance.
Empowering clinicians with communication skills that stick.
Cultivating Your Skills
Tools to become a better communicator.